Privacy Policy

Data We Collect

messengerbank collects personal data necessary to provide exchange services: name, email address, government-issued ID documents, and transaction records required for KYC and AML compliance.

We also collect technical data — IP addresses, device identifiers, and session logs — to protect your account from unauthorized access and to improve platform performance.

How We Use Your Data

Your personal data is used to verify your identity, process transactions, detect fraud, and comply with applicable financial regulations. messengerbank does not sell your personal data to any third party.

Cookies

messengerbank uses essential cookies to keep you logged in and protect your session. Analytics cookies — which you can opt out of — help us understand how traders use the platform so we can improve it.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to trade on messengerbank.

Data Sharing

Your data is shared only with regulated partners required to operate the service: identity verification providers, payment processors, and regulatory authorities when legally required. All third parties are contractually bound to GDPR-equivalent standards.

Data Security

All data transmitted to messengerbank is encrypted via TLS 1.3. Personal data at rest is encrypted using AES-256. Access to user data is restricted to personnel with a verified operational need.

messengerbank conducts security audits quarterly. In the event of a data breach affecting your rights, you will be notified within 72 hours as required under applicable data protection law.

Your Rights

You have the right to access, correct, or delete your personal data. You may also request a portable copy of your data or restrict how it is processed. Submit requests to the messengerbank privacy team and e info@messengerbank.io xpect a response within 30 days.

Third-Party Links

The messengerbank platform may contain links to third-party websites. This privacy policy applies only to messengerbank. We are not responsible for the privacy practices of external sites.

Retention

Transaction records and KYC documents are retained for a minimum of 5 years to comply with anti-money laundering regulations. Account data is deleted within 90 days of account closure, except where retention is legally required.

Policy Updates

This Privacy Policy may be updated to reflect changes in law or platform functionality. The latest version is always published on messengerbank. Significant changes are communicated by email at least 14 days in advance. Last updated: January 2026.